On Boarding

We were set a challenge by Splendid Hospitality Group to redesign their on-boarding experience. 

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The Challenge

We were faced with the challenge of developing an engaging and effective on-boarding experience for the client. The client had 1,000 employees across 20 locations. They needed a solution that would work for a site that would have one new starter every six months as well as a site that would have 20 every month. They faced a number of challenges:


-Their existing induction process was boring, inconsistent and focussed on hierarchy of the business

-Attrition was too high within the first 12 months of employment

-They operated within a franchise model so there was no clear identity of the employer brand

-The solution had to be delivered by peers


So we…

-Worked with the business to understand the key challenges

-Spoke to employees to define what was important to them

-Researched other great initiatives in the induction process

Brighton HQ

Office 2, The Design Quarter, 129-130 Edward Street 

Brighton, BN2 0JL

United Kingdom

+44 (0) 1273 974 180




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