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Customer Experience

In a competitive service sector with every company vying to be seen as the biggest, the best, the ones who earn their customers' undying love, the only clear differentiator is your people. 

By mapping a strong service foundation and equipping your people with the skills to support your customers at all stages of their customer experience, you can ensure that you shine in the world of Customer Experience no matter the size of your brand - and we can show you how.

"86% of consumers are willing to pay more if they have a great customer experience." - (Source: PWC)

We have extensive experience in building brand service ratings, developing service standards from scratch (or re-developing existing ones to even higher quality), and developing toolkits designed to equip your people with all the tools they need to wow your customers every single time. 

I normally don't enjoy these types of things but I absolutely loved the day. It was well paced, made me think and I found it very engaging. No mid-afternoon slump on this one!

Steve Collins

Team Manager - Major International Railway Company

These are topic examples - if you have a Customer Experience need that isn't listed here, just send us a message and we'll let you know how we can best help you. 

Not sure what your challenge is? Want to chat about one of the topics above?

Some of the clients we've helped

Leadership &
Management
Employee
Engagement
Induction &
Onboarding
Insights
Discovery
L&D
Consultancy

Where we've done it before

  • Caesars Entertainment Customer Experience Case Study Acceler8

    The Service Radar

  • GLH Customer Experience Case Study Acceler8

    A Service Revolution

Brighton HQ

Office 2, The Design Quarter, 129-130 Edward Street 

Brighton, BN2 0JL

United Kingdom

+44 (0) 1273 974 180

hello@acceler8training.co.uk

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(Trading as Acceler8 - The Creative Learning & Development Consultancy)

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