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Hotel Service Foundation

We want to support the hotel sector to get back on its feet following the disruption of lockdown. We know that budgets are tight so we are offering a free online training package that is available to every hotel in the UK. 


Generic in style, "Hotel Service Foundation" covers key content from the many experiences we have created for hotel clients over the years and is designed for customer facing employees, providing online learning in three key areas: 


  • Customer Service Principles

  • Service Recovery

  • Communication for better service


The session only takes up to 60 minutes to complete and is provided free of charge – whether you are a B&B in Bognor or a 5 star resort in the Scottish Highlands.


It can be hosted on your own Learning Management System (LMS) provided as a SCORM file or we can provide the stand alone web based link.